Return, Refund & Replacement Policy
Last Updated: October 30, 2026
At RS Digital Shop, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience.
If you are not satisfied with your purchase or receive a damaged, defective, or incorrect product, please read our Return, Refund & Replacement Policy below.
Website: https://store.rsdigitalshop.com
1. Return Policy
Customers may request a return if they receive:
- A damaged product.
- A defective or non-working product.
- An incorrect product.
- A product that is significantly different from its description.
Return requests should generally be submitted within 7 days of receiving the product.
Products must be returned with their original packaging, accessories, tags, and other included items, wherever applicable.
All return requests will be reviewed before approval.
2. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.
Examples may include:
- Products specifically marked as non-returnable.
- Used or damaged products caused by customer misuse.
- Products without their original accessories or packaging, where these are required.
- Products damaged after delivery due to improper handling by the customer.
Nothing in this section limits any mandatory rights available to consumers under applicable law.
3. Refund Policy
Refunds may be considered in the following situations:
- The product received is damaged or defective.
- The wrong product has been delivered.
- An order is successfully cancelled before dispatch.
- A confirmed order cannot be fulfilled by us.
- A return request is approved under our policy.
Once a refund is approved, it will be initiated through the original payment method wherever possible.
The time taken for the refund to appear in your account may depend on your bank or payment service provider.
4. Refund Processing Time
After approval, refunds will generally be initiated within 5–7 business days.
However, the actual crediting time may vary depending on the payment provider, bank, and payment method.
For Cash on Delivery (COD) orders, customers may be asked to provide valid bank account or other eligible refund details.
5. Replacement Policy
If you receive a damaged, defective, or incorrect product, you may request a replacement.
Replacement requests are subject to product availability and verification.
If a replacement is unavailable, we may offer an appropriate refund or another suitable resolution in accordance with applicable law.
6. Order Cancellation Policy
Customers may request order cancellation before the order is dispatched.
Once an order has been shipped, cancellation may no longer be possible. In such cases, customers may contact our support team for assistance under the applicable return policy.
If an order is successfully cancelled and payment has already been made, an eligible refund will be processed.
7. How to Request a Return or Refund
To request a return, replacement, or refund, please follow these steps:
Step 1: Send an email to our customer support address.
Step 2: Include your order number and registered contact details.
Step 3: Explain the reason for your return or refund request.
Step 4: Attach clear photographs or videos of the product, packaging, and any visible damage, if applicable.
Step 5: Wait for our team to review your request and provide further instructions.
Please do not send products back without receiving return instructions from our support team.
8. Return Shipping Charges
If a product is damaged, defective, incorrect, or otherwise eligible for a return due to an issue attributable to us, we will arrange or bear the applicable return shipping costs.
For other approved returns, shipping charges may be handled according to the specific return terms communicated to the customer and applicable consumer laws.
9. Damaged or Incorrect Products
Customers are requested to inspect their orders after delivery.
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery where possible.
Please share photographs or videos to help us understand and verify the issue.
Reporting an issue after 48 hours does not automatically remove any consumer rights available under applicable law.
10. Refund Rejection
A return or refund request may be declined where the request does not meet the applicable policy requirements, subject to mandatory consumer rights under applicable law.
Examples may include:
- The product has been damaged due to customer misuse.
- The product has been altered or modified by the customer.
- Required product details or order information cannot be verified.
Every request will be reviewed based on its individual circumstances.
11. Contact Us
For any questions or assistance regarding returns, refunds, replacements, or cancellations, please contact us:
Business Name: RS Digital Shop
Website: https://store.rsdigitalshop.com
Email: rahulsharma11198@gmail.com
Location: Alwar, Rajasthan, India
Please mention your order number in your email so that we can assist you more efficiently.
12. Changes to This Policy
RS Digital Shop reserves the right to update or modify this Return, Refund & Replacement Policy when necessary.
Any updates will be published on this page with the revised date.
Customers are encouraged to review this policy periodically.
Thank You for Shopping With RS Digital Shop!
We value your trust and support. Our goal is to provide a reliable shopping experience and resolve customer concerns fairly and transparently.
RS Digital Shop – Your Trusted Online Shopping Destination!